Cancellation Policy/No Show Policy
The appointment time you schedule is booked out and reserved exclusively for you. When appointments are missed or cancelled without sufficient notice, we often are unable to fill this vacancy, causing substantial financial impact on the business. Upon booking your appointment a $25 booking fee for cutting & styling services and a $50 booking fee for colouring and chemical services will be required to secure your booking. You will be sent a payment link via our secure portal, deposit payments are required within 24 hours of receiving payment link to secure your reservation.
We ask you to kindly provide us with a minimum of 48 hours notice in the event that you are unable to attend your appointment so that we have an opportunity to fill your spot. We can be contacted via email at firstname.lastname@example.org or on social media @smokeandmirrorssalons in the event that you need to contact us outside of business hours. Failure to provide this notice will result in the forfeit of your booking fee and you will be required to pay another deposit to make a future booking.
We appreciate that life happens and so therefore if you are able to fill the booking time for us by referring a family member or friend to attend your booking for you, we will waive this fee. We thank you for your understanding and ongoing support.
We endeavour to provide top quality service and want you to feel amazing after visiting our salon. During your appointment you will be asked if you are happy with the service and results provided for you. You will also be educated by your stylist on how to maintain your hair/beauty services at home to increase longevity and achieve optimum results.
If you are unhappy, we urge you to please let us know so we can resolve any concerns or issues for you. We welcome your feedback and always take it on board so please know if anything isn’t quite right, we want you to let us know.
If you are unhappy with your results after leaving the salon, please contact us via email email@example.com within 14 days of the initial service, so we can book you in to address your concerns. We do not offer refunds under any circumstances for services rendered.
Duty to Inform Policy
Our staff are trained to perform a thorough consultation prior to your service to obtain information about your desired results. During this consultation you will be asked about your hair/beauty history so that the appropriate steps can be taken to plan your journey to achieving your dream results.
Full disclosure during all pre-service consultations is mandatory. Smoke & Mirrors Salons will not assume responsibility for any adverse reactions suffered when a guest has failed to inform us of contraindicating conditions.