Cancellation PolicyThe appointment time you schedule is booked out and reserved exclusively for you. When appointments are missed or cancelled without sufficient notice, we often are unable to fill this vacancy, causing substantial financial impact on the business. Upon booking your appointment a 25% booking fee will be required to secure your booking.
We ask you to kindly provide us with a minimum of 24 hours’ notice in the event that you are unable to attend your appointment so that we have an opportunity to fill your spot. Failure to provide this notice will incur a 25% booking fee meaning you forfeit your deposit and will be required to pay another deposit to make a future booking.
We appreciate that life happens and so therefore if you are able to fill the booking time for us by referring a family member or friend to attend your booking for you, we will waive this fee. We thank you for your understanding and ongoing support.
We endeavour to provide top quality service and want you to feel amazing after visiting our salon. During your appointment you will be asked if you are happy with the service and results provided for you. You will also be educated by your stylist on how to maintain your hair/beauty services at home to increase longevity and achieve optimum results.
If you are unhappy, we urge you to please let us know so we can resolve any concerns or issues for you. We welcome your feedback and always take it on board so please know if anything isn’t quite right, we want you to let us know.
If you change your mind about your results after leaving the salon, we are more than happy to book you in to address any concerns for you within 14 days of the initial service. We do not offer refunds under any circumstances for services rendered.
Duty to Inform Policy
Our staff are trained to perform a thorough consultation prior to your service to obtain information about your desired results. During this consultation you will be asked about your hair/beauty history so that the appropriate steps can be taken to plan your journey to achieving your dream results.
Full disclosure during all pre-service consultations is mandatory. Smoke & Mirrors Salons will not assume responsibility for any adverse reactions suffered when a guest has failed to inform us of contraindicating conditions.