Our Policies

Dear clients,

Your appointments are very important to us, time allotted for an appointment is reserved specifically for you to enjoy your service, we do understand that unavoidable situations arise, and schedule adjustments are necessary. We will do our best to work with you in an event of an emergency. However, we respectfully request 48 hours' notice to adjust or reschedule appointments.

In accordance with our cancellation policy Smoke and Mirrors Salon will keep your 50% deposits of the reserved service for no shows and last min cancellations.

If you are more then 15 min late, we cannot guarantee the full length of your service and you may be asked to reschedule as this well create problems for our future clients that are booked in that day.

Smoke and Mirrors do not issue refunds for no-shows.

We thank you for your understanding and ongoing support.

We endeavor to provide top quality services and want you to feel amazing after visiting our salon. During your appointment you will be asked if you are happy with the service and results provided for you. You will also be educated by your stylist on how to maintain your hair/beauty services at home to increase longevity and achieve optimum results.

If you are unhappy, we urge you to please let us know so we can resolve any concerns or issues for you. We welcome your feedback and always take it on board so please know if anything isn’t quite right, we encourage you to let us know.

If you are unhappy with your results after leaving the salon, please contact us via email team@smokeandmirrorshair.com.au within 7 days of the initial service, so we can book you in to address your concerns. We do not offer refunds under any circumstances for services rendered.

If you aren't fully satisfied with the products you have purchased from our salon, we are able to swap them out for something more suitable. Within 7 days from the purchase date, provided that the product is not overly used.

 

Our staff are trained to perform a thorough consultation prior to your service to obtain information about your desired results. During this consultation you will be asked about your hair/beauty history so that the appropriate steps can be taken to plan your journey to achieving your dream results.

Full disclosure during all pre-service consultations is mandatory. Smoke & Mirrors Salons will not assume responsibility for any adverse reactions suffered when a guest has failed to inform us of contraindicating conditions.

 

It is Smoke & Mirrors Salons policy to recommend a skin patch test 24-48 hours prior to any chemical service being carried out, however it is your decision to accept or decline this recommendation. If you choose to have a patch test carried out you must book this in as a separate appointment either via phone or through our online booking portal for a time slot that suits you at least 24 salon business ours prior to the service being carried out.

Receiving any chemical service can very rarely, in some individuals, cause an allergic reaction. This reaction can occur at any time even if a skin patch test has been performed successfully with no reaction and even if this service has been carried out on previous occasions.

 

We take the health and safety of our team and community very seriously so to stop the spread of viruses and illness, we kindly ask that if you have been unwell to please call the salon to reschedule your appointment. In the event of communicable illness rendering, you unable to provide us with the minimum notice period for cancelling your appointment, at our discretion your deposit will be transferrable to a future booking made withing 14 days of the cancelled appointment.