Our Policies

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Cancellation Policy/No Show Policy

The appointment time you schedule is booked out and reserved exclusively for you. When appointments are missed or cancelled without sufficient notice, we often are unable to fill this vacancy, causing substantial financial impact on the business. Upon booking your appointment a booking fee will be required to secure your booking.

We ask you to kindly provide us with a minimum of 24 hours’ notice in the event that you are unable to attend your appointment so that we have an opportunity to fill your spot. Failure to provide this notice will incur a cancellation fee meaning you forfeit your deposit and will be required to pay another deposit to make a future booking.

We appreciate that life happens and so therefore if you are able to fill the booking time for us by referring a family member or friend to attend your booking for you, we will waive this fee. We thank you for your understanding and ongoing support.

Refund Policy

We endeavour to provide top quality services and want you to feel amazing after visiting our salon. During your appointment you will be asked if you are happy with the service and results provided for you. You will also be educated by your stylist on how to maintain your hair/beauty services at home to increase longevity and achieve optimum results.

If you are unhappy, we urge you to please let us know so we can resolve any concerns or issues for you. We welcome your feedback and always take it on board so please know if anything isn’t quite right, we encourage you to let us know.

If you are unhappy with your results after leaving the salon, please contact us via email within 14 days of the initial service, so we can book you in to address your concerns. We do not offer refunds under any circumstances for services rendered.

If you aren't fully satisfied with the products you have purchased from our salon, we are able to swap them out for something more suitable. Within 14 days from the purchase date, provided that the product is not overly used.


Duty to Inform Policy

Our staff are trained to perform a thorough consultation prior to your service to obtain information about your desired results. During this consultation you will be asked about your hair/beauty history so that the appropriate steps can be taken to plan your journey to achieving your dream results.

Full disclosure during all pre-service consultations is mandatory. Smoke & Mirrors Salons will not assume responsibility for any adverse reactions suffered when a guest has failed to inform us of contraindicating conditions.


Skin Patch Test Policy

It is Smoke & Mirrors Salons policy to recommend a skin patch test 24-48 hours prior to any chemical service being carried out, however it is your decision to accept or decline this recommendation. If you choose to have a patch test carried out you must book this in as a separate appointment either via phone or through our online booking portal for a time slot that suits you at least 24 salon business ours prior to the service being carried out.

Receiving any chemical service can very rarely, in some individuals, cause an allergic reaction. This reaction can occur at any time even if a skin patch test has been performed successfully with no reaction and even if this service has been carried out on previous occasions.


Communicable Illness Policy

We take the health and safety of our team and community very seriously so to stop the spread of viruses and illness, we kindly ask that if you have been unwell to please call the salon to reschedule your appointment.